Refund policy

1. Current status

Subscription plans aren't open yet, so we are not receiving any subscription payments today. This policy applies as soon as paid subscriptions become available.

2. Cancelling

You can cancel at any time. After cancelling there are no further charges, and access continues until the end of the period you paid for. Periods that have started are not refunded, except in the cases below.

3. When you get your money back

Report it within 14 days of the charge date. In these cases, the charge concerned is refunded in full.

• You were charged twice for the same period.
• The amount charged differs from the price shown when you paid.
• You were charged after cancelling.
• CuanKu could not be used at all because of our fault, and we could not fix it.

4. How to ask

Contact us on WhatsApp 0857-9408-3057 or at hello@cuanku.co with your account's phone number, the date and amount of the charge, the reason, and proof of payment.

5. Processing time

• We reply within 3 working days.
• We give our decision within 7 working days after we have complete information.
• If approved, the money goes back to the original payment method within 14 working days. When it arrives can vary by bank or payment provider.

6. Payments from a seller's customers

Payments a seller receives from their customers by payment link or QRIS are transactions between the seller and their customers, not payments to CuanKu. Refund requests or complaints about those transactions go to the seller. CuanKu can help with transaction records but is not a party to them. Payment disputes follow our payment partner's procedures.

7. Contact